Payment methods
Secure and confidential payment
When you pay on KLM.com, your payment details are encrypted and sent via a secure connection. The encryption of information transmitted online depends on the browser used and meets the highest standards.
Some transactions are processed through our payment partners, Worldline and Adyen. They process online payments and payment information on our behalf. Your payment details are only sent to Worldline or Adyen via a secure connection. Your data are never disclosed or forwarded to third parties or used for commercial purposes.
Available payment methods
We offer various payment methods, depending on your country, the time of your booking, and whether you book on KLM.com or the KLM app.
We accept American Express, AIR FRANCE KLM – AMERICAN EXPRESS, Diners Club, Discover, JCB (Japan Credit Bureau), Maestro, Mastercard, Visa, Visa Electron, and UATP/AirPlus.
- A payment surcharge may apply.
- Some cards require you to use 3DSecure payment authentication.
What is 3D Secure payment?
Card owner authentication 3DS is a feature that protects your online transactions. When you make a purchase on our website or app, you may be prompted to authenticate using the method provided by your bank. This authentication verifies that you are the rightful owner of the payment card being used and helps prevent unauthorised transactions. In short, it ensures that your online shopping experience is safe and secure.
Payment reservation
When paying with a debit or credit card, your bank will instantly block the amount needed for your purchase in your bank account. Your account will officially be charged as soon as we finalise your payment. This may take up to 30 days.
When booking several tickets at once, some banks release only part of the reserved amount when the amount due is actually paid. This means that another part of the amount remains blocked until the authorisation expires. Unfortunately, this procedure is outside our control. We advise contacting your bank to request the release of the reserved amount in full.
E-wallet
An e-wallet can combine various payment options, such as your credit card and bank account. Please make sure you can pay the total amount with your e-wallet. Some e-wallets limit the amount you can pay at once. As soon as your e-wallet provider informs us that the payment has been made, you will receive your ticket via e-mail.
Some leading e-wallets offered are PayPal, Apple Pay, Google Pay, WeChat Pay, Alipay, and KakaoPay.
Please note that a payment surcharge may apply.
PayPal
PayPal's e-wallet allows you to pay for purchases online (not possible with American Express cards). You must have a PayPal account to use this payment method.
Online banking, or real-time online banking, lets you pay for your online purchases. We accept online banking payments through iDEAL, FPX, CUP, Nordea, Trustly, Sofort, Pix and others.
- You pay via our payment partners, Worldline or Adyen, when using online banking.
- A payment surcharge may apply.
You can pay by bank transfer when booking at least 10 to 14 days before departure. Depending on your country or region, payments made by bank transfer may be processed by KLM directly.
Payment instructions
While making your booking, we provide you with the bank information needed to process your bank transfer, including the IBAN and BIC codes for the receiving bank account. You must pay according to the instructions in your booking confirmation e-mail. Your ticket issuance may be delayed or cancelled if we do not receive the total amount in time.
You can transfer the money from your bank account using online banking, a transfer form, or a cash transaction at your bank. Depending on your country, please indicate the reference number (12-digit code located on the payment confirmation page and in the confirmation e-mail) or the booking code in the payment instructions. This information helps us link the payment to your booking. As soon as we receive your full payment, we will e-mail your ticket within 5 business days.
Your bank may charge a transfer fee when using bank transfers. You are always charged a "cross border transfer" fee on top of the ticket price for international transfers. Please contact your bank for more information concerning (the amount) of these fees.
If you want to pay at the Ticket Office, please bring the booking confirmation or booking code you received by e-mail. You must pay according to the instructions given in your booking confirmation e-mail. Your ticket issuance may be delayed or cancelled if we do not receive the total amount in time. Please note that a booking fee and a payment surcharge may apply.
Some airport or city ticket offices no longer accept cash. Please ensure you can pay with an internationally accepted credit or debit card.
You can redeem 1 or more vouchers issued by KLM and Air France to pay online for (part of) your booking. Any remaining voucher value will be credited to a new voucher.
- Vouchers are non-transferable and must be used for the passenger whose name is stated on the original voucher.
- You can redeem a voucher in My Trip to buy extra options, such as a more comfortable seat type, after booking your ticket.
- We accept vouchers issued by KLM and Air France.
- You can redeem a voucher issued in another currency than used for your booking.
- Each passenger may use up to 2 vouchers per booking with a limit of 3 vouchers per booking.
- A voucher is valid for 12 months from the date of issue.
Pay in another currency
We always display our prices in one currency. However, in many countries, you can choose another currency when paying with various debit and credit cards and PayPal.
- When converting the local price to your preferred payment currency, we use an exchange rate that includes a market-based foreign exchange margin. We always aim to keep this margin lower than the margin your credit or debit card issuing bank would have included had they converted the currency. However, KLM cannot be held liable for any differences in these rates.
- Suppose the payment currency you selected differs from the currency billed on your credit or debit card statement. In that case, the bank issuing the card will convert the transaction using their rate. KLM cannot be held liable for this conversion.
- If your credit or debit card account was issued in another country, the card issuing institution may add an ‘overseas charges’ or ‘cross-border charges’ fee. This depends on the country and bank. These fees are unrelated to exchange rates. Your bank may charge this fee regardless of the currency you select for payment at KLM. This is subject to the agreement between the bank and the cardholder. Consequently, KLM cannot be held liable for these fees.